Return Policy
At Miranda Dress Shop, our top priority is ensuring that our customers are completely satisfied with their purchases. If for any reason you are not happy with your gown or would like to exchange it for a different style or size, please contact us within 7 days (exclusions apply) of receiving your order and we will be happy to assist you.
We offer hassle-free returns and exchanges within the 7 day period (exclusions apply) mentioned above. Please note that refunds are only given for the cost of the gown and do not include shipping fees.
In order to be eligible for a return or exchange, the gown must be in its original, new condition and must be shipped in a timely manner (within 7 days of contact). Gowns that have been worn, altered, are missing tags, have any rips or tears and/or have a broken zipper will not be accepted for return or exchange.
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Return Fees
Gowns that are returned for a refund are subject to a 20% restocking fee in addition to a $15 pre-paid return label.
Gowns that are returned for a size exchange are subject to a $25 fee for a pre-paid return and new shipping label. Exchange items will not be shipped until original item is received. If you are on a time crunch, simply place a new order and email/call us requesting your exchange.
If you would like to exchange your gown for a new color or style, please place a new order and request a refund for your original item.
We are currently unable to accept any returns or exchanges for international sales.
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Homecoming Dresses
Due to the high demand for gowns and the rapid turnover of our inventory within our store and with our providers, coupled with the proximity of event dates, we are unable to provide full refunds during peak Homecoming season: Homecoming Season (September-December).
We are happy to provide a size exchange (fees apply), or a refund with a 40% restocking fee + a $15 pre-paid return label.
We know that it can be difficult to purchase gowns online so we provide FREE consultations with our personal style expert in-store or through the phone. If you have any questions or concerns about sizing, fittings or taking your own measurements, we encourage you to call us!!
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Jessica Angel Collection gowns are custom made and are not eligible for a refund. SALE GOWNS ARE FINAL SALE.
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Please contact us at mirandadressshop@gmail.com to begin a return. Items that are shipped without contacting us will not be considered for a refund or exchange.
FAQS
What if an item is defective?
Items are thoroughly inspected before they are shipped out. In the instance that an item is defective, please contact us within 48 hours of receiving your order. Please make sure to take pictures of the defect and include them in your initial email to us.
How long does it take to receive my refund?
Refund are issued the same day that a gown is received and inspected. Please allow 7-10 business days for the refund to appear back into your bank account.
How do I find my size?
Your size will vary from designer to designer. Please take a look at our measuring guide and size charts before placing your order. If you need assistance with sizing, please give us a call at 832-752-7502.
